Step 5: The Employees — 'The Stewards'

• Training: Every Ignatius Steward must complete a six-month residency at the Ignatius Academy, where they are trained not only in safety and service but in cross-cultural communication and emergency psychology.
• Diversity: The workforce represents 114 different nationalities, reflecting the global nature of the brand.
• Ethos: The company mandates a “Flat-Tier” communication policy, meaning a flight attendant can initiate a suggestion directly to the CEO, fostering a culture of constant safety reassessment.